Privacy Policy
Effective Date: 22 Sept. 2025​
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ALE Technologies LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our home health care management platform (the “App”).
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This Policy applies to:
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Visitors to our website.
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Users of our App, including caregivers, patients, administrators, and authorized organizational staff.
If you do not agree with the terms of this Policy, please discontinue use of our services.
1. Information We Collect
A. Information You Provide
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Website Visitors: Contact details submitted through forms (e.g., name, email, phone), inquiries, and support requests.
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App Users: Personal information including names, addresses, phone numbers, email addresses, caregiver qualifications, patient demographics, scheduling details, and billing information.
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Healthcare Data: Patient records, care authorizations, scheduling events, clinical documentation, and other health-related information necessary for compliance with Medicare/Medicaid and agency requirements.
B. Information Collected Automatically
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Website: Cookies, analytics, IP addresses, device/browser type, and browsing activity.
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App: Log files, device information, usage data (e.g., caregiver clock-in/out, schedule updates), and alerts generated by the system.
C. Information from Third Parties
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Healthcare providers, payors, or government agencies (e.g., OIG exclusion list checks).
2. How We Use Your Information
We use collected information to:
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Provide and maintain our services (website and App).
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Facilitate patient onboarding, caregiver onboarding, scheduling, billing, and payroll.
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Verify eligibility and compliance with healthcare regulations.
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Communicate with caregivers, patients, and administrators.
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Send alerts, notifications, and reminders.
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Improve our website and App performance.
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Comply with legal, billing, and reporting obligations.
3. Legal Basis for Processing (if applicable)
For users in jurisdictions requiring a lawful basis (e.g., GDPR), we process data on the basis of:
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Consent (when you provide personal data through forms).
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Contractual necessity (to provide the App to patients, caregivers, and agencies).
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Legal obligation (compliance with Medicaid/Medicare regulations, OIG checks).
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Legitimate interests (improving services and ensuring security).
4. How We Share Information
We may share your information with:
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Healthcare Agencies & Administrators (to manage patient care and caregiver assignments).
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Payors & Billing Partners (for Medicaid/Medicare and insurance billing).
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Technology Providers (secure hosting, communication services, analytics).
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Regulatory Authorities (to comply with healthcare laws and audits).
We do not sell personal information.
5. Cookies and Tracking (Website Only)
Our website uses cookies and similar technologies to:
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Improve user experience.
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Measure website traffic and performance.
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Support marketing and outreach efforts.
You may control cookies through your browser settings.
6. Data Security
We implement administrative, technical, and physical safeguards to protect information, including:
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Role-based access control.
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Encrypted data storage and transfer.
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Regular security audits.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
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Patient and caregiver records are retained as required by healthcare regulations and agency policies.
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Website contact and marketing data are retained until you unsubscribe or request deletion.
8. Your Rights
Depending on your location, you may have rights to:
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Access, correct, or delete your personal data.
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Restrict or object to processing.
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Receive a copy of your data in portable format.
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Withdraw consent where processing is based on consent.
Requests may be submitted to us at: privacy@alehomehealth.com
9. Children’s Privacy
Our services are intended for adults and organizational use. We do not knowingly collect information from children under 13 (or under 16 where applicable) without proper consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and within the App with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
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ALE Technologies LLC
1001 14th St
Bedford, IN 47421