Terms & Conditions
Effective Date: 22 Sept. 2025
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These Terms and Conditions (“Terms”) govern your use of ALE Technologies LLC’s website and home health care management platform (the “App”). By accessing or using the website or App, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Eligibility
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You must be at least 18 years old to use the website or App.
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By registering for an account, you represent that you have the legal authority to enter into these Terms and that the information you provide is accurate.
2. Accounts and Security
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Account Creation: Certain services require creating an account with accurate, complete, and updated information.
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Confidentiality: You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
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Notifications: Notify us immediately of any unauthorized use of your account.
3. Use of Services
You agree to use the website and App only for lawful purposes and in compliance with these Terms, including:
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Managing patient and caregiver information, scheduling, billing, and communication.
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Complying with applicable healthcare, privacy, and security regulations (including HIPAA, Medicare, and Medicaid requirements).
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Not engaging in misuse, reverse engineering, or attempts to disrupt the services.
4. Data and Privacy
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Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
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Patients, caregivers, and administrators may have role-based access to data, and all parties are expected to handle information responsibly and in compliance with applicable laws.
5. Intellectual Property
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The website, App, and all related content (including text, graphics, software, and trademarks) are the property of ALE Technologies LLC and its licensors.
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You are granted a limited, non-exclusive, non-transferable license to use the services solely for authorized purposes.
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You may not reproduce, distribute, or create derivative works from our content without prior written consent.
6. Compliance and Responsibilities
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Agencies and Administrators: Responsible for ensuring caregiver and patient data entered into the system is accurate and lawful.
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Caregivers: Responsible for timely clock-ins/outs, accurate documentation, and compliance with agency and regulatory requirements.
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Patients: Responsible for providing accurate information and following care-related schedules and instructions as communicated through the platform.
7. Service Availability
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We strive to provide continuous availability of the website and App but do not guarantee uninterrupted service.
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We may suspend or restrict access for maintenance, upgrades, or technical reasons.
8. Disclaimers
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Our services are provided “as is” and “as available.”
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We make no warranties regarding accuracy, completeness, or suitability for your specific needs.
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ALE Technologies LLC is not responsible for delays, errors, or omissions caused by third parties (e.g., payors, internet providers, or external data sources like the OIG list).
9. Limitation of Liability
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To the maximum extent permitted by law:
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ALE Technologies LLC and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or App.
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Our total liability for any claim shall not exceed the amount paid (if any) by you to ALE Technologies LLC for the use of the services in the 12 months prior to the claim.
10. Indemnification
You agree to indemnify and hold harmless ALE Technologies LLC, its affiliates, and its staff from claims, damages, or liabilities resulting from your use of the services, your violation of these Terms, or your violation of any applicable laws or regulations.
11. Termination
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We may suspend or terminate your account if you violate these Terms or misuse the services.
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Upon termination, your right to access the services ceases immediately.
12. Changes to Terms
​We may update these Terms from time to time. Updates will be posted on the website and App with a revised effective date. Your continued use of the services after changes constitutes acceptance.
13. Governing Law
These Terms shall be governed by the laws of [Insert State/Country], without regard to its conflict of law principles.
14. Contact Us
For questions or concerns about these Terms, please contact us at:
ALE Technologies LLC
1001 14th St
Bedford, IN 47421